What questions will they ask you in your interview? How to make a good impression? And what decides the winner at the end?
Simply, how to prepare for this challenging experience and walk away with a coveted job contract? We will try to answer this question on our website, that specializes only in receptionist interviews.
Written by Amanda Seizling, Recruitment Consultant & Certified Career Coach, and Matthew Chulaw, Independent Interview Coach.
Competition and interview questions
Recent study indicates that more than thirty people submit their application for every single receptionist job opening in the United States. The competition is enormous, and only the people who prepare for their interview in advance have a realistic chance of succeeding.
What will they ask you?
Interviewers will use some personal, behavioral, and some technical questions. You may sometimes face an additional challenge, in a form of a personality test, or a role play. Let’s have a look at the most common questions they use right now.
List of most common interview questions for receptionists
Note: Clicking a question will direct you to a separate page where we analyze the particular question, and offer sample answers. But we suggest you to read this page first, to the end, so you will understand the nuances of receptionist interview before you start practicing your answers to the most common questions.
- Why do you want to become a receptionist?
- What do you plan to accomplish on this position?
- Why do you want to work as a receptionist here, and not in other hotel or company?
- This job is repetitive. What would motivate you to do it well every day?
- What are your strengths and weaknesses?
- What would your former colleagues say about you?
- How would you characterize the key responsibilities of the receptionist in our hotel (company)?
- Where do you see yourself in five years time?
- Can you work with MS Office? What other software packages can you work with?
- What characterize a good receptionist from your point of view?
- Why do you think people should decide to stay in our hotel (or do business with our company)?
- How would you rate an importance of a receptionist, if we talked about overall impression of a guest?
- Imagine a guest tried to start a relationship with you. How would you react?
- Can you work night shifts? Would you mind working twelve hours a day?
- What languages do you speak? Tell me something in Spanish.
- Imagine a client calls, wanting to book twenty rooms for forty people. But we have only ten rooms available. What will you do?
- What are your salary expectations?
- Why should we hire you?
- If a guest accused you of a bad service, what would you do?
- When are you able to start?
- Do you have any questions?
Receptionists represent the first line of contact with guests, and their importance for every business is enormous.
Hiring managers will therefor observe a lot of things while talking to you.
- Are you a good listener?
- Do you keep an eye contact?
- Do you smile when talking?
- Do you speak to the point?
- Do you have enthusiasm in your voice?
If you want to succeed and get a job, you should work on your non-verbal communication and interview presence, and learn how to present yourself as a perfect candidate for receptionist job.
Attire matters, or not?
In an ideal world, personal preferences, physical appearance, and attire of job applicants, would have no effect on the final decision of the interviewing panel.
But we do not live in an ideal world. Personal preferences, as well as your physical appearance, can make a difference. While it is naive to believe that good attire (or physical beauty) can win you a receptionist job contract, it is also foolish to think that wrongly chosen attire can not ruin your chances of succeeding. So, what to wear?
Basically, you should dress like the receptionists dress in their daily job in the company (hotel) of your choice (put on the same style and similar colors of dress). Go there and have a look, or ask a friend to check it out for you. Google image search can sometimes also give you a good hint about their dress code….
If you feel like doing something extra, for example reading multiple brilliant answers to twenty-five most common interview questions for receptionists, checking the role play examples, and learning winning interview strategies, you can have a look at our Receptionist Interview Guide, eBook for job seekers who want to stand out from the crowd, and ensure they did the best to get a job of their dreams (discount available right now).
One way or another, we wish you good luck in your interview!
Amanda Seizling, Your personal interview coach