What questions will they ask you in your receptionist interview? How to make a good impression on the hiring managers? And what decides the winner at the end of the interview process?
Simply, how to prepare for this challenging experience, and walk away with a new job contract? I will try to answer the question on my website, that specializes in receptionist interviews.
My name is Amanda Seizling, and I have been working as a recruitment consultant and an interview coach for the past decade. Today I will try to help you to succeed.
Competition and interview questions
Recent study indicates that more than ten people apply for every single receptionist job opening in the United States. And the numbers won’t be much better in other countries. Receptionist is a popular position. What is more, one doesn’t need any special education (or previous experience with the job) to apply for the job. You will nearly always have some competitors in the interview. Your goal is to do better then them, to convince the interviewers to hire you.
What will we ask you in an interview?
Interviewers will use some personal, behavioral, and some technical (job-related) questions. You may sometimes have to complete a personality test, or do a role play with your interviewers (both of these happen often in big hotel chains, or big corporations when they recruit new office receptionists).
To succeed, you will have to deal with all types of questions, and learn how to flourish in a role play. Let’s have a look at the questions right now.
List of most common questions
Note: When you click a question, you will go to a new page with an analysis of the question and some good answers to the questions. But I suggest you to read this page to the end, so you understand the nuances of receptionist interview. Then you will be ready to browse the page question after question, practicing your interview answers.
- Why do you want to become a receptionist?
- What do you plan to accomplish on this position?
- Why do you want to work as a receptionist here, and not in another hotel or company?
- This job is repetitive. What would motivate you to do it well every day?
- What are your strengths and weaknesses?
- What would your former colleagues say about you?
- How would you characterize key responsibilities of the receptionist in this hotel (in this company)?
- Where do you see yourself in five years time?
- Can you work with MS Office? What other software products can you work with?
- What characterize a good receptionist from your point of view?
- Why do you think people should decide to stay in our hotel (or to do business with our company)?
- How would you rate an importance of a receptionist, if we talked about overall impression of a guest?
- Imagine a guest tried to start a relationship with you. How would you react?
- Can you work night shifts? Would you mind working twelve hours a day?
- What languages do you speak? Tell me something in Spanish.
- Imagine a client calls, wanting to book twenty rooms for forty people. But we have only ten rooms available. What will you do?
- What are your salary expectations?
- Why should we hire you?
- If a guest accused you of a bad service, what would you do?
- When are you able to start?
- Do you have any questions?
Impression matters in this interview
When you work as a receptionist, you are the first point of contact for every visitor. And often you are also the last point of contact.
Your role is important, and hiring managers will observe many different things while listening to your interview answers:
- Do you keep an eye contact?
- Do you smile while talking?
- Do you talk to the point?
- Are you a good listener?
- Do you have enthusiasm in your voice?
Your non-verbal communication is important. Try to show them (with your behavior, with the way you talk and conduct yourself) that you have the right personality for this job.
Is interview attire important?
In a perfect world, personal preferences of the interviewers, and physical appearance of job applicants would have no effect on the final decision in the interview.
But we do not live in a perfect world. Personal preferences, as well as your physical appearance, can make a difference. While it is naive to believe that a great choice of clothes (or your physical beauty) can win you a receptionist job contract, it is also foolish to think that a bad attire would not ruin your chances of succeeding in an interview. So, what to put on?
Basically, you should dress like the receptionists dress in their daily job in the company (or hotel) of your choice (put on the same style of clothes, opt for and similar colors).
Special interview guide–if you want to know more than the others
The goal of this website is to help you to succeed in your interview–without purchasing or paying for anything. You will find here great answers to eight common interview questions for receptionist, and a great piece of advice (at least I consider it great).
If you, however, wanted something more, if you wanted to know information other job seekers, your competitors in an interview, will not know, you have an option to purchase my eBook, the Receptionist Interview Guide.
In the book you will find great answers to all 25 most common questions, winning interview strategies, guide on how to ace a role play in an interview, and much more. Everything with 60 days risk free money back guarantee (if you were not satisfied with the book).
Thank you for checking it out, and I wish you good luck in your interview!
Amanda Seizling, Your personal interview coach