What questions to expect in your receptionist interview? How to make a good impression on the hiring managers? And what decides the winner at the end of the interview session?
And most importantly, how to prepare for this challenging experience and walk away with a signed job contract? You will learn all these things on our website, that specializes only in receptionist interviews. Written by interview coach Matthew Chulaw and interviewer at receptionist recruitment agency Amanda Seizling. Written for you, the job seeker. Enjoy your reading!
Your situation: More than thirty people submit their application for every single job opening for a receptionist, advertised in the United States. The competition is huge and to get this job is much more difficult as people generally think. Let’s have a look at it in detail, so you can learn what matters and how to succeed.
What to expect in an interview?
You can expect a mix of personal, behavioral and technical questions. Interviewers can apply language or personality test as well, especially if you apply for a job of a hotel receptionist. Let’s have a look at the questions.
List of most common interview questions for receptionists
Note: Click on a question will redirect you to a separate page, where we analyze it, explain the intentions of the interviewers and offer a few good sample answers. However, I suggest you to firstly finish reading the main page, so you understand all the nuances of this interview, how to approach it and what decides the winner at the end. It would be useless to practice the answers to the questions without this knowledge…
- Why do you want to become a receptionist?
- What do you plan to accomplish on this position?
- Why do you want to work as a receptionist here, and not in other hotel (company)?
- This job is repetitive. What would motivate you to do it well every day?
- What are your strengths and weaknesses?
- What would your former colleagues say about you?
- What do you think are the responsibilities of the receptionist in our hotel (company)?
- Where do you see yourself in five years time?
- Can you work with MS Office? What other programs can you use?
- What characterize a good receptionist from your point of view?
- Why do you think people decide to stay in our hotel (do business with our company)?
- On a scale from one to ten, how would you rate an importance of a receptionist, if we talk about overall impression of a guest?
- Imagine a situation that one of the guests tried to start relationship with you. What would you do? How would you react?
- Can you work night shifts? Would you mind working twelve hours a day?
- What languages can you speak? Can you greet me in these languages?
- Imagine there is a client calling. He wants to book twenty rooms for forty people. But we have only ten rooms available. What will you do in this case?
- What are your salary expectations?
- Why should we choose you and not one of the other applicants?
- If a guest accused you of bad service, what would you do? How would you solve the conflict?
- When are you able to start?
- Do you have any questions?
Impression is very important
Interviewers in hotels and companies understand the crucial role of a receptionist in every single business. This person represents the first line of contact with every single person entering the company! Just think about it. Therefor, recruiters are very cautious and observe a lot of things in your interview. . . . Is it a pleasure to talk to you? Are you a good listener? Do you keep eye contact? Do you smile when talking? Do you talk to the point? Are you motivated to have this job?
They take notice of all these things and much more. If you want to succeed and get a job of a receptionist, you need to work on your non-verbal communication. Try to be a good companion in an interview, try to be a good listener. It is absolutely crucial for your success.
Your attire matters
Many people say that interview attire is not important. But they should think once again! Attire is important all the time. So, what to put on? Some candidates guess that attractive dress, or even a tooth-some one is their best choice. Well, it is not the worst choice, but it is surely not the best one. The best choice is the one that corresponds with the dress code of the company where you apply for the job. You should visit it prior to your interview (if possible) and check what the receptionists wear. Do they wear trousers or skirts? What about their neckline? Do they wear any accessories, or not? Once you know it, you should stick to it when choosing your own attire. This is the right way to fit into the working environment in the eyes of the hiring managers.
What to say at the end?
Twenty tough interview questions, thirty competitors, difficult role play and your stress in an interview… Well, it’s definitely not easy to get a job of a receptionist. If you want to read a step by step guide on how to succeed, have a look at our Receptionist Interview Guide. You will find there multiple brilliant answers to all twenty-five tough interview questions, role play examples with solutions, as well as winning interview strategies. Thank you and good luck!
Amanda Seizling & Matthew Chulaw