On a Scale from One to Ten, How Would You Rate an Importance of a Receptionist, if We Talked about Overall Impression of a Guest?


Handshake of guest and a receptionist

Each person is important; each person plays their role, and influences an overall impression of a hotel guest. Good receptionist can neither make, nor break a hotel. They are important, but they can not make good breakfast, clean a room properly, or offer special services. Other staff members are responsible for that, and receptionist can not control them.

On the other hand, receptionists answer phone calls from both outside and inside the hotel, and they are the first and the last persons guests talk to in the hotel.

A good applicant for this job should be aware of the importance of this role.  Don’t hesitate to choose ten out of ten, showing the employers that you approach your job responsibly, and believe in a value a good receptionist can bring to the hotel.


Sample Answers

I would say ten. Receptionist is the first and the last person guests talk to. If they make a good first impression, the life of other staff members will be much easier.

I would give them ten. I believe that in a hotel like this one, everything has to be perfect. From start to finish. From receptionist, through maids, to waitresses. Everyone needs to do their job well, so the guests have no reason to complain, and oppositely, they’d come back again.

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