Receptionist Interview Guide – Brilliant Answers to All Difficult Questions

Dear job seeker,

I will keep this pager short, honest, and to the point. If you apply for a job of a hotel receptionist, medical receptionist, school or an office receptionist, here’s what I have for you:

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You will find multiple great answers to the following questions in the eBook:

  • What do you want to accomplish on this position?
  • Why do you want to work as a receptionist here, and not in another hotel (hospital, company)?
  • Why do you think people choose to stay in our hotel/do business with our company?
  • On a scale from 1 to 10, how would you rate an importance of a receptionist, if we talk about overall impression of a guest/patient?
  • Imagine that one of the guests tried to start relationship with you. What would you do? How would you react?
  • Imagine a client called you and wanted to book twenty rooms for forty people. But we had only ten rooms available. What would you do in such a case?
  • If a guest/patient accused you of a bad service, what would you do?
  • Share an experience in which you effectively operated a telephone switchboard.
  • Tell me about a time when you developed your own way of doing things.
  • Why should we choose you and not one of the other applicants?
  • and 15 other difficult interview questions for receptionists.

Check the sample below to see how my eBook can help you.


Sample from the eBook

Question: If a guest/patient accused you of a bad service, what would you do?

Hint: Customer is always right, at least according to the internal policy of most hotels, hospitals, and companies. Therefore you should never suggest arguing with a guest. Oppositely, you should suggest giving them additional questions, trying your best to help them.

You can also say you would offer them an assistance of “more experienced” colleagues, or call a manager (doctor, lawyer, etc depending on your place of work).

Sample answers:

First of all, this is unlikely to happen, as I always do my job in a responsible way and try to exceed the expectations of guests. But if it happened, I would apologize, ask what I did wrong, and I would try to remedy it.

I would apologize and politely ask them what I should do better. I would try to correct my mistake, and if I could not, I would call the manager to address the situation.

I would try to stay calm, listen to their needs and complaints, and act according to the policy we have in place. Later I would remember the lesson I learned in that particular situation, to ensure I’d approach another guest/patient in a better way next time.


Question: Share an experience in which you effectively operated a telephone switchboard.

Hint: In some places, receptionist is responsible for a telephone switchboard. If you had this experience, all you have to do is to explain how you operated it in your past job, ideally when you handled a difficult situation (e.g. answering many calls at the same time on a busy day).

And if you have no experience with the switchboard, you should simply be honest and say the truth. However, it is crucial to elaborate on your answer with your experience with multitasking, and your willingness to learn to operate the switchboard.

Sample answers:

I worked as a call center operator for a big taxi service in London. We had more than one hundred cars and typically received about fifty calls in an hour. However on New Years Eve, the phone kept ringing all time. To be honest, it was quite demanding to operate the switchboard effectively, to keep all the cars busy and drivers organized and to not lose clients. But I managed to do it. I believe that after this experience I am ready to operate any telephone switchboard in the world. The key is to create a system of work, and stay calm, regardless of the number of people calling simultaneously.

I have never operated the telephone switchboard. However, I experienced multitasking in my summer job, in a restaurant. In some way, it was similar to operating a switchboard, as one had to remember orders of many people, and could not make mistakes. If you want me to operate the switchboard from the first day in this job, I do not mind spending some time in the office after the working hours, to practice operating it, before I start to do the work…

End of the sample

These are just two interview questions. A small fraction of fifty pages long, highly specialized eBook, in which you’ll find:

  • Brilliant answers to twenty-five most common interview questions for receptionists.
  • Personality test (common especially in agency recruitment).
  • Two role play examples, with a step by step guide on how to flourish in them (role plays are common in medical and hotel receptionist interviews).
  • Winning interview strategies that will help you stand out, and win your interviewers over.
  • … and much more.
Amanda Seizling, author of the eBook

All information from someone who interviewed more than six hundred job applicants for various receptionist job openings…

That’s what I have for you today. Nothing more and nothing less. I do not want to waste your time with lengthy sales page, fake discounts or fake reviews, just like many people do on their websites, while trying to sell you various digital products.

You read the sample, you know what the eBook is about, and certainly you can tell whether it will help you in your interview.

I sincerely believe it will help you, and it doesn’t matter whether you interview for a job of a hotel, school, or medical receptionist. And you can read it easily in two or three hours, it’s 13,000 words. Only things that truly matter for your success in an interview.

What is more, you have a risk free sixty days money back guarantee. If you don’t like my eBook for any reason, or no reason at all, just let me know (email me at amanda[at]receptionistinterviewquestions[dot]com) within 60 days and I will give you a full refund.


Quick Summary

receptionist interview guide 219 cover


  • Format: eBook (.pdf file format, you can read it on your desktop, tablet, mobile, or kindle, and you can easily print it if you want).
  • Author: Amanda Seizling
  • Pages: 50, Words: 13,000
  • Published in 2015, updated for 2019
  • Price: $24.95 (you will make it back easily in first two hours of your new job)
  • Secure checkout with PayPal, instant download
  • Risk-free 60 days money back guarantee
  • Click the button below to proceed to payment

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If you can not see an option to pay with your credit/debit card once you click the check out button, click on “Create account with PayPal” or “Sign up”. PayPal will offer you an option to pay with your credit or debit card, without a need to register an account with them–you will pay as a PayPal guest).


Not sure yet? Check another sample from the eBook, the role play:

Sample no.2, role play

Role play example no.1: Angry client

Interviewer:  Imagine that you are working as a receptionist on this place. I came to your desk, not looking happy. You have never seen me before. Try to approach me in the right way and do what you would do as a receptionist.

Interviewer: Hi, I am Mr. Smith.

Job applicant: Hello, Mr. Smith, how can I help you? (Simple, but effective question. Interviewer did not say what he wanted, so “how can I help you?” is an ideal starting point. Do not forget to have smile on your face and look in the eyes of the interviewer while asking that question).

Interviewer: I want to talk to the manager of this company. My wife ordered one software package from you, paid for it, but we never got the package. It was expensive and I could not get any normal answer from your support.

Job applicant: I am very sorry to hear that Mr. Smith. I am sure we can solve this out today. However, managers do not have data about all orders. Please, let me call people from the support, so I can navigate you to someone who can actually solve your problem right now. Can you wait a second?  (It’s obvious that the client is angry and wants to talk to the manager. However, as a good receptionist you should know that managers do not solve customers’ complaints. Explaining the client the reason of contacting someone else, for their benefit, is a good step to convince them to wait for a right person, instead of arguing with the manager.)

Interviewer: I see. But if they can not solve it, I will go to the manager and tell them what I think about this wretched business!

Job applicant: You have full right to do it Mr. Smith. Just please give me a chance to solve your problem, to ensure your wife gets the software she paid for, or you get your money back right now. That is, I believe, the most important thing, isn’t it? (Client can hardly argue with you. This should calm them down. At the same time, you are polite and do not respond to their anger with your own anger. Again, it’s important to remain positive, and to keep your tone of voice low, not starting to argue with the client.)

Interviewer: Yes, you are right, go on.

Job applicant: I found an employee who should solve your problem. Please, go the room nr. 4, Mr. Jenkins is waiting for you. If there is any problem, …………..

—-End of the sample—


Role play is perhaps the most difficult part of a Receptionist interview. But with my guide, and two role play examples with excellent explanations, you will easily navigate it, and end up with a new job contract…

Click the checkout button below to proceed to the payment.


Amanda Seizling, Your interview coach

Secure checkout with PayPal (pay with your credit/debit card, or PayPal account), single payment of $24.95, instant download, 60 days risk free money back guarantee. No renewals, no upselling, nothing. Just an eBook that will help you beat stress and end up with a new job contract.

P.S. If you still have some questions, shoot me a message to amanda[at]receptionistinterviewquestions[dot]com. I try to answer all emails within twelve hours. Thank you!